We don’t want your money if you are unhappy with the course.
At TheElectricalGuy Academy, we strive to provide high-quality courses that meet the needs and expectations of our students. We are confident that you will find value in our online courses. However, we understand that circumstances may arise where a refund is necessary. Please review our refund policy below carefully before enrolling.
1. Eligibility for Refund
Refunds are only applicable to purchases made directly through our official website or mobile application and only on selected courses.
Please check the specific terms and conditions mentioned on the course page before enrolling, as refund duration may vary for certain courses.
Refunds are generally applicable only to digital course enrollments and are subject to the conditions outlined below.
2. Refund Period
Standard refund period:
Refund requests must be made within 7 days from the date of course purchase.
For certain premium or high-value courses, a longer refund period may apply.
Example:
Some courses may offer a 14-day refund policy, which will be clearly mentioned on the respective course page at the time of enrollment.
Refund requests submitted after the applicable refund period will not be considered.
3. Non-Refundable Items
Refunds are not applicable for the following:
Purchase of eBooks, PDF notes, templates, or downloadable digital resources
Standalone digital materials or learning resources
Promotional or discounted products marked as non-refundable
Renewal or extension of course access
These items are considered final sale once delivered or accessed.
4. Refund Requests
To request a refund:
You must submit a request in writing via email to:
support@theelectricalguyacademy.com
Your request must include:
Full Name
Email address used for purchase
Course name
Order invoice number
Reason for refund request
Incomplete requests may delay processing.
5. Refund Process
Once we receive your refund request:
The request will be reviewed within 1-2 business days
You will receive a confirmation email once the refund is approved
Approved refunds will be credited within 5–10 business days
Please note:
The refund timeline may vary depending on your country, bank, or payment provider.
6. Package / Bundle Course Refund Policy
If a bundled or package course is purchased (for example, multiple levels or combined programs):
Partial refunds are not allowed.
In such cases:
Only a full refund will be processed
Access to all courses included in the package will be revoked immediately after refund approval
This ensures fairness and prevents misuse of bundled course access.
7. Refund Considerations and Limitations
We reserve the right, at our sole discretion, to limit or deny refund requests in cases where we believe there is misuse, abuse, or violation of our policies.
Refunds may be denied in the following situations:
More than 50% portion of the course content has been accessed, consumed, or downloaded before the refund request
The refund request is made after the specified refund period has expired
Multiple refund requests have been made by the same user
Evidence of account sharing, unauthorized distribution, or misuse of course content
Any breach or violation of our Terms of Service or platform policies
8. Course Access Revocation
Upon approval of a refund:
Access to the course will be permanently revoked
Any certificates issued may be cancelled
Continued access to course content after refund approval is not permitted
9. Violation and Misconduct
Refund requests will not be considered if any breach, violation, or misuse of platform policies is identified.
This includes, but is not limited to:
Unauthorized sharing of login credentials
Downloading or distributing course content without permission
Use of abusive, fraudulent, or unethical practices
Violation of platform rules or community guidelines
10. Final Decision Authority
All refund requests are subject to review.
The final decision regarding refund approval or rejection rests solely with TheElectricalGuy Academy.
This decision will be made based on the terms outlined in this policy and applicable platform rules.
11. Policy Updates
This refund policy may be updated from time to time to reflect changes in our services or operational requirements.
Any updates or revisions will be communicated through our official website.
Continued use of our services constitutes acceptance of the updated policy.
12. Contact Information
If you have any questions or concerns regarding this refund policy, please contact:
support@theelectricalguyacademy.com
We are committed to supporting your learning journey and ensuring a positive experience with our courses.
